Activating your new SIM
To activate your new Power Networx SIM, please call our service team on 1300 797 428 Monday to Friday 8:30am-5:00pm AWST.
Before you activate your new SIM, please take note of the following useful information:
Backup Your Contacts
SIM cards don’t typically store much information anymore, with contacts and personal information most likely saved to your device or somewhere in the cloud.
However, to ensure you do not lose any contacts that may still be on your old SIM, please ensure you copy or transfer this information before your new Power Networx SIM is activated. The same can be said for any messages saved to your SIM – these will also be lost when changing to a Power Networx SIM. For instructions on saving these, please refer to your mobile phone user guide.
It’s a good idea to regularly backup information stored on your device, such as photos, music files, and messages. Please refer to your device user guide for instructions on how to do this.
Voicemail & Diversions
You will lose all new and saved voicemail messages along with any greetings from the previous provider. Any diversions will also be lost, by default. When the Power Networx SIM is activated, diversions to voicemail 321 will be set.
Power Networx voice allows you to record a greeting that callers to your number will hear before leaving you a message. To set up voicemail, follow these steps:
- Dial 321
- Follow the prompts to set up your new PIN, greeting, and record your name
Please note charges apply when using this service.
Call Waiting
This service allows you to place a call on hold, answer another incoming call and then switch between callers.
To turn on Call Waiting press *43#SEND
To turn off Call Waiting press #43#SEND
To check the status of Call Waiting press *#43#SEND
Call Forwarding
When your phone is switched off, out of range, you don’t answer or are busy, calls can be diverted to your Voicemail if enabled. However, if you want to divert your calls to another number, replace XX with one of the diversion codes listed below:
To activate Call Forward press **XX*<number for diversion>#SEND
To cancel Call Forward press ##XX#SEND
To check your diversion status press *#XX#SEND
CALL FORWARD CODES
- 21 – Unconditional, all calls are diverted
- 61 – No answer, calls are diverted when the phone is not answered
- 62 - Unreachable, call are diverted when you are of range or your phone is switched off
- 67 – Busy, calls are diverted when you are busy
Lost or stolen mobile phone
In the case of a lost or stolen mobile phone please contact us immediately on 1300 797 428 so we can suspend the mobile service and/or issue a new SIM card.
Troubleshooting
A lot of the times mobile issues can be sorted with some basic troubleshooting. Below are some simple steps that you can perform that may sort any issues that you are currently experiencing:
- Restart the mobile
- Take the SIM card out and put it back in to make sure its inserted correctly
- Check if there is a software update for your mobile device. Do this update over a WiFi connection to conserve your mobile data.