Legal
Policies
Our customer policies and terms explain how we look after you, your services and your information. Each document opens as a PDF.
Customer policies
Our policies and terms
- Customer Complaints PolicyHow to make a complaint and how we work to resolve it.View PDF →
- Fair Use PolicyWhat reasonable use of our services looks like.View PDF →
- Financial Hardship PolicyThe support available if you’re having trouble paying your bill.View PDF →
- Privacy PolicyHow we collect, use and protect your personal information.View PDF →
- Standard Form of AgreementThe general terms and conditions that apply to our services.View PDF →
- Website Terms & ConditionsThe terms that apply when you use our website.View PDF →
Need help another way?
Looking for something else? See our Critical Information Summaries or forms, or call our Perth team on 1300 797 428.